The building is delivered finished treated and has undergone a packing check.
We still ask you to review all parts and check these against the material list upon delivery.
The buyer shall invoke any
errors or deficiencies to Nordluxe in accordance with ch. 19 a § JB. Complaints
must be made within 4 months after delivery. Construction defects that are covered by
warranty commitments and complaints must be sent to Nordluxe AB, Box 1343,
S-18125 Lidingö, Sweden.
Complaint cases are sent to: [email protected]
- Natural color changes in the wood.
- Color variations in the wood that do not affect its service life.
- Parts that have been treated or assembled.
- Twig rash on parts that are not load-bearing or otherwise affect the stability of the building.
- Small, non-continuous cracks or fissures and twigs in the wood that do not affect the building's construction or stability.
- Floor wood is only a subfloor. There may be small holes, twig rashes, cracks, etc.
- Twisted wood that can still be installed. > - In case of substandard wood treatment.
- Complaints after the house has been installed incorrectly or incorrectly executed foundation.
- If changes have been made to the building in addition to those stated in the installation instructions.
- Extra installed windows and doors.
- If the building is painted black and / or treated with iron vitrol.
The right to make a complaint is limited only to replacement goods and missing or incorrect material.
Replacement goods are always delivered untreated.
The manufacturer reserves the right to make technical changes to the product.
When the purchase has been made via a reseller, all possible complaint matters must go through these.
Complaint cases are sent to: [email protected]
Mark the email with "Complaint" in the subject field.
The customer orders and we deliver turnkey within 60 days. As the name indicates, Robust X is of very high quality, which is why we provide a 25-year design guarantee. You contact our company and give us a location and we will take care of the rest - everything from any permitting matters, such as start notice from the municipality and connections to existing water and electricity networks. We deliver a turnkey solution, and everything is included in the price. There will never be any unpleasant surprises.
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